The Challenge of MSS
Kudelski Security has a legacy of secure products behind their name, with the Kudelski brand going back decades. Their relatively recent cyber security organization was on the rise as an MSS (Managed Security Services) to watch in the market. MSS providers lean heavily on their partner's suite of products. This allows them to utilize the latest and greatest in security technology to serve their enterprise clients. The challenge is that this then requires that Kudelski clients must navigate a sea of apps to access, tickets to manage, and reports to pull.
In a time of increasing threats and a proliferation of technologies promising answers, Kudelski’s Managed Security Services (MSS) Portal needed to demonstrate key offerings:
- Beautiful: Is it finely crafted and presented?
- Functional: does it seamlessly connect different offerings?
- Robust: is it able to handle heavy customer usage?
- Flexible: can it meet different consumer needs?
- Quick: can it respond to customer inputs rapidly?
The existing offering (at the time) required Kudelski clients to navigate a sea of complex cybersecurity applications to pull reports and create tickets from several un-centralized applications. The user experience was unfriendly to say the least. Their global clients, mainly CISOs (Chief Information Security Officers), security managers, and security analysts, needed a centralized portal to understand the status of their Kudelski Security MSS services and overall security posture. That’s when Crema was approached by the Kudelski team to build a better way to interact with relevant security data.
Crema was asked to design, prototype, test, build and deploy a new service called MSS Portal, which took all the different tools their clients had to use and pulled them into one, easy to use centralized tool - with the end goal to make security more effective and remove complexity for the end user. We created a design system that was consistent and clear across every view in the solution, providing valuable insight and depth into their MSS services and security posture across a global client base.