A high-growth startup positioned for scale and acquisition
ProfessionalChats is an industry leading, live, online chat service, staffed with highly-trained experts focused on delivering exceptional experiences for its customers’ online visitors, 24 hours a day, 7 days a week. The way in which customers engage with businesses online has evolved, and these changes carry increased expectations around response time and convenience. Like larger organizations, small business owners are expected to provide high-touch and responsive service delivered with fewer resources and staff. A managed online chat service is a cost-effective and streamlined way for small businesses to elevate their customer service experience, to connect with customers when and how they choose, and to increase leads and expand their customer base.
ProfessionalChats has core differentiators from other online chat services, including:
- Utilizing talented personnel, not robots.
- They utilize real, empathetic staff who are awesome communicators. Their differentiator is superior customer support and experience.
- Offering a HIPPA compliant chat and chat storage system, proprietary to the company.