How investing in technology positioned an industry leader for acquisition
A high-growth startup positioned for scale and acquisition
ProfessionalChats is an industry leading, live, online chat service, staffed with highly-trained experts focused on delivering exceptional experiences to its customers’ online visitors, 24 hours a day, 7 days a week. ProfessionalChats was acquired by Ruby Receptionists in December 2018.
The way in which customers engage with businesses online has evolved, and these changes carry increased expectations around response time and convenience. Like larger organizations, small business owners are expected to provide high-touch and responsive service, delivered with fewer resources and staff. A managed online chat service is a cost-effective and streamlined way for small businesses to elevate their customer service experience, to connect with customers when and how they choose, and to increase leads and expand their customer base.
ProfessionalChats (now part of Ruby) offers its customers
- 24/7 support from real, live professionals, not robots
- Superior customer service and support, from awesome communicators
- A HIPAA-compliant chat and chat storage system, proprietary to the company